Privacy Policy

1. Basic information on data protection.

Data controller: UNICO HOSPITALITY GROUP SL

Purposes: Provision of online services. Management of website users. Marketing communications relating to our services. Communications via WhatsApp. Processing of CVs submitted to us as part of recruitment processes.

Legal basis: Express consent and legitimate interest.

Recipients: No data will be disclosed to third parties, unless required by law; however, data is disclosed to companies within the group.

Rights: You have the right to access, rectify and erase your data, as well as other rights, as explained in the additional information. Additional information: You can find further detailed information on data protection below.

At UNICO HOSPITALITY GROUP SL, we strive to provide you with the best possible experience through our products and services. In some cases, we need to collect information in order to do so. We care about your privacy and believe we should be transparent about this.

Accordingly, and in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, the “GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and LAW 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter “LSSI”), UNICO HOSPITALITY GROUP SL informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated data file.

Our commitment starts with explaining the following to you:

• Your data is collected to improve your user experience by tailoring it to your interests and needs.
• We are transparent about the data we collect about you and why we do so.
• Our aim is to provide you with the best possible experience. Therefore, whenever we use your personal data, we will always do so in accordance with the law, and where necessary, we will ask for your consent.
• We understand that your data belongs to you. Therefore, if you decide not to authorise us to process it, you can ask us to stop doing so.
• Our priority is to ensure your safety and to process your data in accordance with European regulations.
• If you would like more information about how your data is processed, please refer to the various sections of the privacy policy below:

2. Who is responsible for processing your personal data?

Company name: UNICO HOSPITALITY GROUP SL

Registered office: Pg. de Gràcia, 112, 3rd floor, 08008 Barcelona.

Tax Registration No.: B63003586

Email: rgpd@unicohotels.com

UNICO HOSPITALITY GROUP SL has appointed a Data Protection Officer or an internal contact person within its organisation. If you have any queries regarding the processing of your personal data, you can contact them by emailing rgpd@unicohotels.com

3. What personal data do we collect?

Personal data that the user may provide:

• Name, address and date of birth.
• Telephone number and email address.
• Location.
• Information regarding payments and refunds.
• Your IP address, the date and time you accessed our services, the web browser you use, and details about your device’s operating system.
• Any other information or data you choose to share with us.

In some cases, you must complete the registration form in order to access and use certain services offered on the website; furthermore, failure to provide the personal data requested or to accept this data protection policy will make it impossible to subscribe, register or take part in any of the promotions for which personal data is required.

4. Why and for what purpose do we process your data?

At UNICO HOSPITALITY GROUP SL, we process the information provided to us by data subjects for the following purposes:

• Manage bookings or book one of our services, either online or at the accommodation itself.
• To process the information requested of us.
• To carry out commercial activities and manage and maintain customer relationships, as well as to manage the services offered via the website and provide information; this may involve carrying out automated assessments, profiling and customer segmentation in order to personalise the service according to customers’ characteristics and needs and to improve the customer’s online experience.
• To organise and manage any competitions, prize draws or other promotional activities that may be held.
• In some cases, it will be necessary to provide information to the authorities or third-party companies for auditing purposes, as well as to process personal data from invoices, contracts and documents in order to respond to complaints from customers or public authorities
• Please be advised that the personal data collected as a result of your registration as a user will be included in the Register of Processing Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.

5. What is the legal basis for processing your data?

The processing of your data may be based on the following legal grounds:

• Consent from the data subject for the provision of services, contact forms, requests for information or subscription to e-newsletters.
• Legitimate interest in processing our customers’ data for direct marketing purposes, and the data subject’s explicit consent for all matters relating to automated decision-making and profiling.
• Compliance with legal obligations regarding fraud prevention, communication with public authorities and third-party claims.

6. How long do we keep your data?

Data will be processed for the purposes described for as long as is necessary to fulfil the purpose for which it was collected (for example, for the duration of the business relationship), as well as to comply with any legal obligations arising from the processing of the data.

7. Who do we share your data with?

In certain cases, and only where necessary, UNICO HOSPITALITY GROUP SL will provide user data to third parties. However, data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom UNICO HOSPITALITY GROUP SL works may use the data to provide the relevant services; however, they will not use such information for their own purposes or pass it on to third parties.

At UNICO HOSPITALITY GROUP SL, we work in partnership with a group of companies; data is shared with them, whilst we always ensure that our customers’ data is protected.

UNICO HOSPITALITY GROUP SL endeavours to ensure the security of personal data when it is transferred outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is processed in accordance with data privacy regulations.

In some cases, the law may require personal data to be disclosed to public bodies or other parties; only the data strictly necessary to comply with such
legal obligations will be disclosed. Personal data collected may also be shared with other companies within the group.

8. Where is your data stored?

Generally speaking, data is stored within the EU. Where data is transferred to third parties outside the EU, we will ensure that they provide an adequate level of protection, as they have Binding Corporate Rules (BCR) in place.

9. What rights do you have and how can you exercise them?

You can contact us and exercise your rights by sending an email to the following address: UNICO HOSPITALITY GROUP SL

Under the provisions of the GDPR, you may request:

• Right of access: you can request information about the personal data we hold about you.
• Right to rectification: you may notify us of any changes to your personal data.
• Right to erasure and the right to be forgotten: you may request the deletion of your personal data, following its blocking.
• Right to restriction of processing: this involves restricting the processing of personal data.
• Right to object: you may withdraw your consent to the processing of your data and object to its continued processing.
• Right to data portability: in some cases, you may request a copy of your personal data in a structured, commonly used and machine-readable format for transmission to another controller.
• Right not to be subject to individualised decisions: you may request that no decisions be made based solely on automated processing, including profiling, which produce legal effects or significantly affect the data subject.

In some cases, your request may be refused if you ask for data to be deleted that is necessary for compliance with legal obligations.

Furthermore, if you have any concerns regarding the processing of your data, you may lodge a complaint with the data protection authority.

10. Who is responsible for the accuracy and truthfulness of the information provided?

The user is solely responsible for the accuracy and correctness of the information provided, and hereby releases UNICO HOSPITALITY GROUP SL from any liability in this regard. Users guarantee and are responsible, in all cases, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep such data duly updated. The user agrees to provide complete and correct information on the registration or subscription form. UNICO HOSPITALITY GROUP SL reserves the right to terminate any services contracted with users should the information provided be false, incomplete, inaccurate or out of date.

UNICO HOSPITALITY GROUP SL accepts no responsibility for the accuracy of information that has not been produced by the company itself and for which another source is cited; consequently, it accepts no liability whatsoever for any potential losses that may arise from the use of such information.

UNICO HOSPITALITY GROUP SL reserves the right to update, modify or remove the information contained on its websites, and may even restrict or deny access to such information. UNICO HOSPITALITY GROUP SL shall not be held liable for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided by UNICO HOSPITALITY GROUP SL, provided that such information originates from sources external to the company.

Furthermore, the user confirms that they are over 14 years of age and that they have the legal capacity required to give consent to the processing of their personal data.

11. How do we handle the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the event that any of them are directed at children under the age of fourteen, in accordance with Article 8 of the GDPR and Article 7 of Law 3/2018 of 5 December (LOPDGDD), UNICO HOSPITALITY GROUP SL will require the valid, free, unambiguous, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the national identity card or another form of identification of the person giving consent will be required.

In the case of individuals aged fourteen or over, data may be processed with the user’s consent, except in cases where the law requires the involvement of parents or guardians.

12. What security measures do we put in place to protect your personal data?

UNICO HOSPITALITY GROUP SL has implemented the legally required security measures for the protection of personal data and endeavours to put in place any additional technical measures and safeguards within its power to prevent the loss, misuse, alteration, unauthorised access and theft of personal data provided to UNICO HOSPITALITY GROUP SL.

UNICO HOSPITALITY GROUP SL shall not be liable for any damages that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system, caused by factors beyond the control of UNICO HOSPITALITY GROUP SL; or delays or blockages in the use of this electronic system caused by deficiencies or overloads in telephone lines or overloads in the Data Processing Centre, the Internet system or other electronic systems, as well as any damage that may be caused by third parties through unlawful interference beyond the control of UNICO HOSPITALITY GROUP SL. Nevertheless, the user must be aware that security measures on the Internet are not impregnable.

13. Links to other websites

The website unicohotels.com/es/ may contain links to other websites. If you click on one of these links and access an external website, your visit will be subject to that website’s privacy policy, and UNICO HOSPITALITY GROUP SL accepts no liability whatsoever regarding its privacy policy.

14. How do we use cookies?

The UNICO HOSPITALITY GROUP SL website and social media platforms use cookies to optimise and personalise your browsing experience. Cookies are small text files stored on the user’s device; the information collected via cookies is used to facilitate the user’s navigation of the website and to optimise the browsing experience. The data collected via cookies may be shared with the creators of the cookies, but under no circumstances will the information obtained through them be linked to personal data or to data that could identify the user.
However, if the user does not wish cookies to be installed on their hard drive, they can configure their browser to prevent the installation of these files. For further information, please consult our Cookies Policy

15. Can the privacy policy be amended?

This privacy policy is subject to change. We recommend that you review the privacy policy from time to time.